Our Privacy, Cookie & Return Policy
Welcome to our Policy page, where transparency and trust form the cornerstone of our commitment to you. Here, you will find our Return Policy, Privacy Policy, and Cookie Policy. These guidelines ensure a clear understanding of our practices, guaranteeing your satisfaction, privacy, and security while engaging with our products and services. Please take a moment to familiarize yourself with these policies, designed to enhance your experience and underscore our dedication to your trust and satisfaction.
Privacy Policy
The site www.compostbag.eu is both a work protected by copyright and a database to which The Compost Bag Company NV holds the copyright and producer rights. The texts, layout, drawings, photographs, films, graphics and other components of this site are protected by copyright. Any copy, adaptation, modification, translation, arrangement, public communication, rental or other form of exploitation of the whole or any part of this site, under any form and by any means, such as electronic, mechanical or other means, is strictly prohibited, except in case of prior and written consent of The Compost Bag Company NV. The contents of the database are protected by the sui generis right allowing the producer to prohibit any extraction and/or reuse of all or part of these contents. Any infringement of these rights may be prosecuted under criminal or civil law.
The designations, logos and other signs used on this site, including the logo and name The Compost Bag Company NV, are trademarks and/or trade names protected by law. Any use thereof or of similar signs is strictly prohibited without the prior and written consent of The Compost Bag Company NV.
The Compost Bag Company NV takes the greatest care in designing and maintaining this site. However, The Compost Bag Company NV cannot guarantee the accuracy of the information contained on this site. The user should be aware that the information is subject to change without prior notice. The Compost Bag Company NV can in no way be held liable for the content of this site or for the use that may be made of it. Under no circumstances can The Compost Bag Company NV be held liable for the content and existence of other sites to which hyperlinks are created.
The Compost Bag Company NV recognises the importance of protecting personal information and data. For us, this means a commitment to respecting personal privacy as well as respecting the practices applicable to the collection, maintenance and use of personal information and data.
Personal information, such as names, addresses, e-mail addresses and so on, is only collected when you voluntarily provide it to us. You will always be notified about how we will use this information. Most services do not require any form of registration. You can therefore visit our site without telling us who you are. However, some services may require registration. When you register with us, you may be required to complete certain fields (some are mandatory and some are optional), and to enter a username and password. In these cases, if you choose not to provide the personal data we request, you will probably not be able to access certain parts of the site and we will not be able to answer your query.
You have the right to access and review your personal data or have it deleted at your request by sending an email. We endeavour to ensure that personal data is up-to-date, accurate and complete.
Some The Compost Bag Company NV websites place chunks of information in your computer when you visit them. These chunks are called ‘cookies’. If a visitor subsequently returns to that same site, those cookies are sent back to the site – and only to that site. Cookies tell us how and when certain pages on our website are visited and by how many people. The aim is to use this information to improve our websites.
Our site contains links to other sites. We also cannot assume responsibility for the content of non-The Compost Bag Company NV sites.
Cookie Policy
This site uses cookies – small text files placed on your computer to help the site provide a better user experience. In general, cookies are used to save user preferences, store information for things like shopping carts and provide anonymised tracking data to third-party applications such as Google Analytics. In general, cookies make your browsing experience better. However, you may prefer to disable cookies on this and other sites. The most effective way to do this is to disable cookies in your browser. We recommend you consult your browser’s Help section or take a look at the About Cookies website, which offers guidelines for all modern browsers.
Return Policy
Bags bought through this online shop have a limited shelf life and therefore cannot be returned. The right of withdrawal therefore does not apply. The sale is thus final after successful payment.
The VentiMax Welcome Pack can be returned within 14 days IF the pack is still complete (including Refill Rolls, coupon and manual) and the VentiMax is not assembled. The cost of the return will be paid by the buyer. Once we receive the return shipment, the amount will be refunded.
If there is something wrong with your order, a part of the order is missing or you have received the wrong product, please contact us as soon as possible so we can look for a solution together.
You can always find a production date on our products. The guarantee that the product retains its quality runs for 1 year after this production date. After that, the strong properties decrease because the products start to degrade. This can lead to the pouches tearing.
Having problems with your pouches and the production date is quite recent? Then contact us and together we will look for a suitable solution.
Items can be returned (within 14 calendar days) if the band (wrapper) is not torn and the box is complete, all rolls of the item must be present for a full refund. Our compostable products have a limited shelf life due to their biodegradable nature. Products older than one year from the production date* cannot be returned.
If there is something wrong with your order, if part of your order is missing or if you have received the wrong product, please contact us as soon as possible so we can look for a solution together.
*You can always find a production date on our products. The guarantee that the product retains its quality runs for 1 year after this production date. After that, the strong properties decrease because the products start to degrade. This can lead to the pouches tearing. Having problems with your pouches and the production date is quite recent? Then contact us and together we will look for a suitable solution.